The best advice I could give anyone is to spend your time working on whatever you are passionate about in life.

I am always working on the go.

I felt uneasy about making the rapid decisions I have always made, and wondered whether every decision should be formally ratified and minuted at a board meeting.

We have the enormous opportunity in our hands to make a positive difference for business, people, and the planet.

We always enter markets where the leaders are not doing a great job, so we can go in and disrupt them by offering better quality services.

It's never easy to set up any business, but it comes back to determination and drive and the love of what you do!

We've always had a pretty competitive and pretty ferocious battle with British Airways... It's lasted now about 14 years, and we're very pleased to have survived it.