There is no such thing as a boring person: everyone has stories and insights worth sharing. While on the road, we let our phones or laptops take up our attention. By doing that, we might miss out on the chance to learn and absorb ideas and inspiration from an unexpected source: our fellow travelers.

You can never go too far wrong by thinking like a customer who’s new to the business.

Screwing business as usual fundamentally recognises that doing good is good for business.

The way you treat your employees is the way they will treat your customers

An entrepreneur is somebody who is taking bold risks, is often doing things that have never been done before, trying to do things better. And an adventurer is challenging themselves, often doing things that have never been done before, seeing what they're capable of. In both cases, you've got to protect against the downside.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

Your brand or your name is simply your reputation, you have to fight in life to protect that as it means everything. Nothing is more important.