So unlike having to convert, you know, all the cars' or all the lorries' petrol stations, once you've actually got the clean fuels, it's relatively easy to, you know, get it to the airplanes.

Listen to the customer's complaint and act fast.

My mother always taught me never to look back in regret but to move on to the next thing.

Most of our businesses do succeed, but if something completely fails, then as long as we bow out gracefully and pay off all our debts, and nobody gets hurt, then I don't think people disrespect Virgin for trying. The public appreciates someone having a go; it appreciates the attempt. Who's been a success in life who hasn't failed?

London is one of the most exciting cities in the world with so many fantastic pubs and restaurants. I would urge people to get out there and see as much as possible.

Learn to use your brain power. Critical thinking is the key to creative problem solving in business.

Engage your emotions at work. Your instincts and emotions are there to help you.