Our model is to develop each business separately with its own shareholder and management - this way we can concentrate on the job in hand, rather than be part of some enormous and faceless conglomerate.

Fun is one of the most important - and underrated - ingredients in any successful venture. If you're not having fun, then it's probably time to call it quits and try something else.

I have never had an office that I work out of and work has become intertwined with my personal life.

Exploration is a wonderful way to open our eyes to the world, & to truly see that impossible is just a word.

To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.

The entrepreneurs who succeed usually want to make a difference to people’s lives, not just their own bank balances.

When you are ready to make your first hires, look for people who understand your passion, want to add to your ideas and can envision ways to make improvements.