I have learnt so much over my 40 years of business which would have been valuable to me when I was younger.

You don't learn to walk by following rules. You learn by doing, and by falling over.

Making the extra effort to say thanks in a genuine, personal manner goes a long way. It is pleasurable to do, and it encourages more of the same good behavior.

The brand is only as good as your products, so.. if people have a good experience on Virgin Atlantic or if they have a good experience on Virgin trains or.. if they have a Virgin mobile phone and they can get straight through to our people and they're well looked after and then they'll try the next product that we launch.

Be bold, brave and not afraid to fall on your face and ultimately you will succeed

Don't become a slave to technology - manage your phone, don't let it manage you.

It always pays off to focus on things that will make you feel proud. Remember this during every difficult decision you face.