A statement of vision is the overarching purpose, the big dream, the visionary concept-something presently out of reach-so stated that it excites the imagination and chlalenges people to work for something they do not yet know how to do.

Even the frankest and bravest of subordinates do not talk with their boss the same way they talk with colleagues.

Ego can’t sleep. It micro-manages. It disempowers. It reduces our capability. It excels in control.

The servant leader is servant first. It begins with the natural feeling that one wants to serve.

The most serious failure of leadership is the failure to foresee

One must not be afraid of a little silence. Some find silence awkward or oppressive. But a relaxed approach to dialogue will include the welcoming of some silence. It is often a devastating question to ask oneself, but it is sometimes important to ask it - 'In saying what I have in mind will I really improve on the silence?

Faith is the choice of the nobler hypothesis.' Not the noblest, one never knows what that is. But the nobler, the best one can see when the choice is made.