Even the frankest and bravest of subordinates do not talk with their boss the same way they talk with colleagues.

Servant leadership always empathizes, always accepts the person, but sometimes refuses to accept some of the person's effort or performance as good enough.

The most serious failure of leadership is the failure to foresee

On an important decision one rarely has 100% of the information needed for a good decision no matter how much one spends or how long one waits. And, if one waits too long, he has a different problem and has to start all over. This is the terrible dilemma of the hesitant decision maker.

Behind every great achievement is a dreamer of great dreams.

Nothing much happens without a dream. For something really great to happen, it takes a really great dream.

Purpose and laughter are the twins that must not separate. Each is empty without the other.