Don't assume, because you are intelligent, able, and well-motivated, that you are open to communication, that you know how to listen.
Robert K. GreenleafWho is the enemy? Who is holding back more rapid movement to the better society that is reasonable and possible with available resources?...Evil, stupidity, apathy, the 'system' are not the enemy...The real enemy is fuzzy thinking on the part of good, intelligent, vital people...In short, the enemy is strong natural servants who have the potential to lead but do not lead, or who choose to follow a non-servant.
Robert K. GreenleafA Leader is one who ventures and takes the risks of going out ahead to show the way and whom others follow, voluntarily, because they are persuaded that the leader's path is the right one-for them, probably better than they could devise for themselves.
Robert K. GreenleafThe servant-leader is servant first... It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. That person is sharply different from one who is leader first.
Robert K. GreenleafThe servant leader is servant first. It begins with the natural feeling that one wants to serve.
Robert K. GreenleafOne must not be afraid of a little silence. Some find silence awkward or oppressive. But a relaxed approach to dialogue will include the welcoming of some silence. It is often a devastating question to ask oneself, but it is sometimes important to ask it - 'In saying what I have in mind will I really improve on the silence?
Robert K. Greenleaf