The servant leader is servant first. It begins with the natural feeling that one wants to serve.
Robert K. GreenleafMoral authority is another way to define servant leadership because it represents a reciprocal choice between leader and follower. If the leader is principle centered, he or she will develop moral authority. If the follower is principle centered, he or she will follow the leader. In this sense, both leaders and followers are followers. Why? They follow truth. They follow natural law. They follow principles. They follow a common, agreed-upon vision. They share values. They grow to trust one another.
Robert K. GreenleafOn an important decision one rarely has 100% of the information needed for a good decision no matter how much one spends or how long one waits. And, if one waits too long, he has a different problem and has to start all over. This is the terrible dilemma of the hesitant decision maker.
Robert K. GreenleafServant leadership always empathizes, always accepts the person, but sometimes refuses to accept some of the person's effort or performance as good enough.
Robert K. Greenleaf