For the person with creative potential there is no wholeness except in using it.

Purpose and laughter are the twins that must not separate. Each is empty without the other.

The most serious failure of leadership is the failure to foresee

Servant leadership always empathizes, always accepts the person, but sometimes refuses to accept some of the person's effort or performance as good enough.

One must not be afraid of a little silence. Some find silence awkward or oppressive. But a relaxed approach to dialogue will include the welcoming of some silence. It is often a devastating question to ask oneself, but it is sometimes important to ask it - 'In saying what I have in mind will I really improve on the silence?

Don't assume, because you are intelligent, able, and well-motivated, that you are open to communication, that you know how to listen.

On an important decision one rarely has 100% of the information needed for a good decision no matter how much one spends or how long one waits. And, if one waits too long, he has a different problem and has to start all over. This is the terrible dilemma of the hesitant decision maker.