"Top" management is supposed to be a tree full of owls-hooting when management heads into the wrong part of the forest. I'm still unpersuaded they even know where the forest is.
Robert TownsendWhen you get right down to it, one of the most important tasks of a leader is to eliminate his people's excuse for failure.
Robert TownsendIf people are coming to work excited. . . if they're making mistakes freely and fearlessly. . . if they're having fun. . . if they're concentrating on doing things rather than preparing reports and going to meetings-then somewhere you have leaders.
Robert Townsend