When you get right down to it, one of the most important tasks of a leader is to eliminate his people's excuse for failure.

A good leader needs to have a compass in his head and a bar of steel in his heart.

If you have to have a policy manual, publish the 'Ten Commandments.'

Don't hire a master to paint you a masterpiece and then assign a roomful of schoolboy artists to look over his shoulder and make suggestions.

If you don't do it excellently, don't do it at all. Because if it's not excellent, it won't be profitable or fun.

A good manager doesn't try to eliminate conflict; he tries to keep it from wasting the energies of his people. If you're the boss and your people fight you openly when they think that you are wrong - that's healthy.

We know there is a problem with communication but we are not going to discuss it in front of the entire staff.