Values are shaped and refined by rubbing against real problems, and people interpret their problems according to the values they hold.

And leadership then is about mobilizing and engaging the people with the problem rather than trying to anesthetize them so you can go off and solve it on your own.

Progress on problems is the measure of leadership; leaders mobilize people to face problems, and communities make progress on problems because leaders challenge them and help them to do so.

But to practice leadership, you need to accept that you are in the business of generating chaos, confusion, and conflict

I think that notion of leadership is bankrupt.

The activity of interpreting might be understood as listening for the 'song beneath the words.

Values are shaped and refined by rubbing against real problems, and people interpret their problems according to the values they hold.