But to practice leadership, you need to accept that you are in the business of generating chaos, confusion, and conflict

Conflict is the primary engine of creativity and innovation.

What people resist is not change per se, but loss.

Values are shaped and refined by rubbing against real problems, and people interpret their problems according to the values they hold.

But to practice leadership, you need to accept that you are in the business of generating chaos, confusion, and conflict

Your inspiration taps hidden reserves of promise that sustain people through times that induce despair. You enable people to envision a future that sustains the best from their past while also holding out new possibilities.

If you find what you do each day seems to have no link to any higher purpose, you probably want to rethink what you're doing.