But to practice leadership, you need to accept that you are in the business of generating chaos, confusion, and conflict
Ronald A. HeifetzIf you find what you do each day seems to have no link to any higher purpose, you probably want to rethink what you're doing.
Ronald A. HeifetzKnowing how the environment is pulling your strings and playing you is critical to making responsive rather than reactive moves.
Ronald A. Heifetz