But to practice leadership, you need to accept that you are in the business of generating chaos, confusion, and conflict
Ronald A. HeifetzIf you find what you do each day seems to have no link to any higher purpose, you probably want to rethink what you're doing.
Ronald A. HeifetzThe improvisational ability to lead adaptively relies on responding to the present situation rather than importing the past into the present and laying it on the current situation like an imperfect template.
Ronald A. Heifetz