The improvisational ability to lead adaptively relies on responding to the present situation rather than importing the past into the present and laying it on the current situation like an imperfect template.
Ronald A. HeifetzYour inspiration taps hidden reserves of promise that sustain people through times that induce despair. You enable people to envision a future that sustains the best from their past while also holding out new possibilities.
Ronald A. HeifetzConflict is the primary engine of creativity and innovation. People don't learn by staring into a mirror; people learn by encountering difference.
Ronald A. Heifetz