And leadership then is about mobilizing and engaging the people with the problem rather than trying to anesthetize them so you can go off and solve it on your own.

But to practice leadership, you need to accept that you are in the business of generating chaos, confusion, and conflict

Progress on problems is the measure of leadership; leaders mobilize people to face problems, and communities make progress on problems because leaders challenge them and help them to do so.

Yesterday's adaptations are today's routines.

Your behavior reflects your actual purposes.

And leadership then is about mobilizing and engaging the people with the problem rather than trying to anesthetize them so you can go off and solve it on your own.

Knowing how the environment is pulling your strings and playing you is critical to making responsive rather than reactive moves.