Progress on problems is the measure of leadership; leaders mobilize people to face problems, and communities make progress on problems because leaders challenge them and help them to do so.
Ronald A. HeifetzKnowing how the environment is pulling your strings and playing you is critical to making responsive rather than reactive moves.
Ronald A. HeifetzValues are shaped and refined by rubbing against real problems, and people interpret their problems according to the values they hold.
Ronald A. Heifetz