Values are shaped and refined by rubbing against real problems, and people interpret their problems according to the values they hold.
Ronald A. HeifetzThe improvisational ability to lead adaptively relies on responding to the present situation rather than importing the past into the present and laying it on the current situation like an imperfect template.
Ronald A. HeifetzThe activity of interpreting might be understood as listening for the 'song beneath the words.
Ronald A. Heifetz