... people are capable of more than their organizational positions ever give them the tools or the time or the opportunity to demonstrate.
Rosabeth Moss KanterPessimists see problems as stemming from stable and universal causes, thus making them less susceptible to corrective action. Optimists, in contrast, view problems as temporary and resulting from specific factors that will either change or be changed.
Rosabeth Moss KanterChange is like putting lipstick on a bulldog. The bulldog's appearance hasn't improved, but now it's really angry.
Rosabeth Moss KanterLeaders is the new organisation do not lack motivational tools, but the tools are different from those of traditional corporate bureaucrats. The new rewards are based not on status but on contribution, and they consist not of regular promotion and automatic pay rises, but of excitement about the mission and a share of the glory of success.
Rosabeth Moss Kanter