If someone is getting every decision wrong, that's when you need to act, and at that point it'll be painfully aware to everyone.

I really believe that the single hardest thing in business is building a company that does repeatable innovation... and just has this ongoing culture of excellence as it grows.

It's really easy to get PR with no results & it actually feels like you're really actually cool, but in a year you'll still have nothing.

Firing people is one of the worst parts of running a company. Actually in my own experience, I think it is the worst.

You need conviction in your own beliefs, and the willingness to ignore others naysaying.

Don't let the company get distracted or excited about other things. A common mistake is that companies get excited by their own PR.

You can basically change everything in a startup but the market.