Swim upstream. Go the other way. Ignore the conventional wisdom.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.

You can learn from everybody.

You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.

If one of our customers comes into the store without a smile, I'll give them one of mine.

A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.