I've owned about 18 airplanes over the years, and I've never bought one of them new.

Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.

It is unhealthy to marinate in your own press clippings.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Focus on something the customer wants, and then deliver it.

Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.

Control your expenses better than your competition. This is where you can always find the competitive advantage.