After a lifetime of swimming upstream, I am convinced that one of the real secrets to Wal-mart's phenomenal success has been that very tendency.
I had to get up everyday with my mind set on improving something.
Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.
When all else fails, put on a costume and sing a silly song.
You can learn from everybody.
Lose your smile and lose your customers.