Lose your smile and lose your customers.
The way management treats their associates is exactly how the associates will then treat the customers.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
To succeed in this world, you have to change all the time.
We're all working together; that's the secret.
Don't get so stuck in your ways that you can't change.