Our best ideas come from clerks and stockboys.

I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street

Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.

To succeed in this world, you have to change all the time.

Lose your smile and lose your customers.