Appreciate everything your associates do for the business.

Do it. Try it. Fix it.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.

Capital isn't scarce; vision is.

One thing my and mother and dad shared completely was their approach to money - they just didn't spend it.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.