I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.

One thing my and mother and dad shared completely was their approach to money - they just didn't spend it.

Lose your smile and lose your customers.

I believe in always having goals, and always setting them high.

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

I learned early on that one of the secrets to campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I did that in college. I did it when I carried my papers. I would always look ahead and speak to the person coming toward me. If I knew them, I would call them by name, but even if I didn't I would still speak to them. Before long, I probably knew more students than anybody in the university, and they recognized me and considered me their friend.

It was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy.