I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.

If you want a successful business, your people must feel that you are working for them - not that they are working for you.

We let folks know we're interested in them and that they're vital to us. cause they are.

Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.

There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

To succeed in this world, you have to change all the time.