You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

You can learn from everybody.

I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.

Don't get so stuck in your ways that you can't change.

Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.

The goal as a company is to have customer service that is not just the best, but legendary.

I guess in all my years, what I heard more than anything else was: a mere town cannot support a discount store for very long.