You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Lose your smile and lose your customers.

I've owned about 18 airplanes over the years, and I've never bought one of them new.

Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.

There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.

I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself.

I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.