You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

I'd still say that visiting the stores and listening to our folks was one of the most valuable uses of my time as an executive. But really, our best ideas usually do come from the folks in the stores. Period.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

There’s a lot more business out there in small town America than I ever dreamed of.

I've always been driven to buck the system.

I guess in all my years, what I heard more than anything else was: a mere town cannot support a discount store for very long.

I had to get up everyday with my mind set on improving something.