If you want a successful business, your people must feel that you are working for them - not that they are working for you.

If one of our customers comes into the store without a smile, I'll give them one of mine.

I believe in always having goals, and always setting them high.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Lose your smile and lose your customers.

I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.