If you want a successful business, your people must feel that you are working for them - not that they are working for you.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.

Expenses should never exceed one percent of our purchases.

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.

I have always been driven to buck the system, to innovate, to take things beyond where they've been.