Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

Expenses should never exceed one percent of our purchases.

I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.

I'd hate to see any descendants of mine fall into the category of what I'd call 'idle rich' - a group I've never had much use for.

You can learn from everybody.

High expectations is the key to everything.