Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.

Do it. Try it. Fix it.

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

To succeed in this world, you have to change all the time.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Focus on something the customer wants, and then deliver it.

We're all working together; that's the secret. And we'll lower the cost of living for everyone, not just in America, but we'll give the world an opportunity to see what it's like to save and have a better lifestyle, a better life for all. We're proud of what we've accomplished ; we've just begun.