Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.

If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.

Control your expenses better than your competition. This is where you can always find the competitive advantage.

I guess in all my years, what I heard more than anything else was: a mere town cannot support a discount store for very long.

Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.

The way management treats their associates is exactly how the associates will then treat the customers.

Leaders must always put their people before themselves. If you do that, your business will take care of itself.