Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.

Some families sell their stocks off a little bit at a time to live high, and then - boom - somebody takes them over, and it all goes down the drain.

The goal as a company is to have customer service that is not just the best, but legendary.

Control your expenses better than your competition. This is where you can always find the competitive advantage.

I had to pick myself up and get on with it, do it all over again, only even better this time.

A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.

Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.