Take the best out of everything and adapt it to your needs.

I guess in all my years, what I heard more than anything else was: a mere town cannot support a discount store for very long.

I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street

The goal as a company is to have customer service that is not just the best, but legendary.

It was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy.

Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.