Focus on something the customer wants, and then deliver it.

I had to pick myself up and get on with it, do it all over again, only even better this time.

Celebrate your successes. Find some humor in your failures.

I guess in all my years, what I heard more than anything else was: a mere town cannot support a discount store for very long.

If you don't listen to your customers, someone else will.

Focus on something the customer wants, and then deliver it.

Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.