I believe in always having goals, and always setting them high.
The way management treats their associates is exactly how the associates will then treat the customers.
Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.
Appreciate everything your associates do for the business.
Commit to your business. Believe in it more than anybody else.
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.