Focus on something the customer wants, and then deliver it.

I'd hate to see any descendants of mine fall into the category of what I'd call 'idle rich' - a group I've never had much use for.

One thing my and mother and dad shared completely was their approach to money - they just didn't spend it.

...You can make a positive out of most any negative if you work at it hard enough.

The way management treats their associates is exactly how the associates will then treat the customers.

I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.

There is only one boss. The customer.