Some families sell their stocks off a little bit at a time to live high, and then - boom - somebody takes them over, and it all goes down the drain.

The goal as a company is to have customer service that is not just the best, but legendary.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

If you don't listen to your customers, someone else will.

Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

If one of our customers comes into the store without a smile, I'll give them one of mine.