Don't get so stuck in your ways that you can't change.

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

Expenses should never exceed one percent of our purchases.

Curiosity doesn't kill the cat; it kills the competition.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.