High expectations is the key to everything.

I learned early on that one of the secrets to campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I did that in college. I did it when I carried my papers. I would always look ahead and speak to the person coming toward me. If I knew them, I would call them by name, but even if I didn't I would still speak to them. Before long, I probably knew more students than anybody in the university, and they recognized me and considered me their friend.

Our best ideas come from clerks and stockboys.

If you want a successful business, your people must feel that you are working for them - not that they are working for you.

Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.

Don't get so stuck in your ways that you can't change.

It was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy.