High expectations is the key to everything.

I believe in always having goals, and always setting them high.

I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street

I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself.

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

I have always been driven to buck the system, to innovate, to take things beyond where they've been.

Capital isn't hard to find; intuition, yes.