If one of our customers comes into the store without a smile, I'll give them one of mine.
I loved retail from the beginning, and I still love it today.
When all else fails, put on a costume and sing a silly song.
Don't get so stuck in your ways that you can't change.
You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.
We let folks know we're interested in them and that they're vital to us. cause they are.