High expectations is the key to everything.

I'd still say that visiting the stores and listening to our folks was one of the most valuable uses of my time as an executive. But really, our best ideas usually do come from the folks in the stores. Period.

Control your expenses better than your competition. This is where you can always find the competitive advantage.

You can learn from everybody.

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.

Don't get so stuck in your ways that you can't change.