Take the best out of everything and adapt it to your needs.
Lose your smile and lose your customers.
If you want a successful business, your people must feel that you are working for them - not that they are working for you.
Curiosity doesn't kill the cat; it kills the competition.
It was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy.
If one of our customers comes into the store without a smile, I'll give them one of mine.