Lose your smile and lose your customers.

It was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy.

I loved retail from the beginning, and I still love it today.

Celebrate your successes. Find some humor in your failures.

A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.

If one of our customers comes into the store without a smile, I'll give them one of mine.

I've always been driven to buck the system.