Lose your smile and lose your customers.

High expectations is the key to everything.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Most everything I've done I've copied from somebody else.

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

I had to pick myself up and get on with it, do it all over again, only even better this time.

There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.