The goal as a company is to have customer service that is not just the best, but legendary.
Focus on something the customer wants, and then deliver it.
I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.
Lose your smile and lose your customers.
Our best ideas come from clerks and stockboys.
There’s a lot more business out there in small town America than I ever dreamed of.