Swim upstream. Go the other way. Ignore the conventional wisdom.
If you don't listen to your customers, someone else will.
Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
Do it. Try it. Fix it.
You can learn from everybody.
I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street