Most people doubt online meeting scan work, but they somehow overlook that most in person meetings don't work either.

When I'm the speaker, I know that special moment [just before speaking] is the only time I will have the entire audience's full attention. Unless an alien spaceship crash-lands on stage midway through the talk, the silence before I begin is the most powerful moment I have. What defines how well I'll do starts with how I use the power of that moment.

People tell me this is obvious. But it's ok to be obvious. Knowing and doing are different. Many people know many obvious things they completely fail to do, despite their knowledge.

Innovative ideas are rarely rejected on their merits; they’re rejected because of how they make people feel. If you forget people’s concerns and feelings when you present an innovation, or neglect to understand their perspectives in your design, you’re setting yourself up to fail.

The bottleneck is never code or creativity; it's lack of clarity.

I don’t want to be perfect. I want to be useful, I want to be good, and I want to sound like myself. Trying to be perfect gets in the way of all three.

It seems that bad advice that's fun will always be better known than than good advice that's dull-no matter how useless that fun advice is.