It's safe to assume that no matter where you stand, someone would be happy to be in your shoes, just as you'd be happy to be in someone else's.

When I'm the speaker, I know that special moment [just before speaking] is the only time I will have the entire audience's full attention. Unless an alien spaceship crash-lands on stage midway through the talk, the silence before I begin is the most powerful moment I have. What defines how well I'll do starts with how I use the power of that moment.

Anyone can criticize or accept praise, but initiating a positive exchange is a hallmark of a difference maker.

Most people doubt online meeting scan work, but they somehow overlook that most in person meetings don't work either.

If you'd like to be good at something, the first thing to out the window is the notion of perfection.

History can't give attention to what's been lost, hidden, or deliberately buried; it is mostly a telling of success, not the partial failures that enabled success.

Innovative ideas are rarely rejected on their merits; they’re rejected because of how they make people feel. If you forget people’s concerns and feelings when you present an innovation, or neglect to understand their perspectives in your design, you’re setting yourself up to fail.