The most important thing here is to largely ignore what customers say, and instead watch what they do or track where they spend money.
Scott D. AnthonyWhen you are motivating people to do amazing things, you have to win over both their rational side and their emotive side.
Scott D. AnthonyI've come to the conclusion that the core characteristic that separates companies that get innovation from those that don't is a simple word: curiosity.
Scott D. AnthonyGood innovators are careful observers, network extensively, run experiments, ask lots of questions, and find ways to bring diverse ideas together. Overarching all of this is an intrinsic interest in working through puzzles.
Scott D. Anthony