When you are motivating people to do amazing things, you have to win over both their rational side and their emotive side.

It takes a great deal of humility to recognize you have made a wrong turn on the road to successful innovation, but better to stop and try a radically different approach then to continue down the wrong route for too long.

When you are motivating people to do amazing things, you have to win over both their rational side and their emotive side.

In the strengthening the core job, a leader can draw on their past experiences. After all, in most cases they did the job of the people that are reporting to them! So they know when something is screwed up, they know the risks worth taking, and they know the corners to cut. But when they are creating the new, no one knows what the right answer is.

Every great idea emerges out of a process of trial-and-error experimentation.

Why do people do crossword puzzles? There's no reward for completing one, but some people just like the challenge.

Every leader needs to watch what teenagers or startup companies - or startup companies headed by teenagers - are doing today, because many of those behaviors will be mainstream behaviors tomorrow.