Why do people do crossword puzzles? There's no reward for completing one, but some people just like the challenge.

I have a fear right now that what I call the advertising-narcissism complex is sucking up way too much top talent.

Three of our core corporate values are inclusiveness, collaboration, and humility.

Most companies are built to execute today's business model, not discover tomorrow's.

I'm not very good at sitting still.

In the strengthening the core job, a leader can draw on their past experiences. After all, in most cases they did the job of the people that are reporting to them! So they know when something is screwed up, they know the risks worth taking, and they know the corners to cut. But when they are creating the new, no one knows what the right answer is.

The reality is customers lie - not because they want to want to deceive you, but because they don't do a good job of predicting what they will do in the future.