Before 1980, it was basically illegal for U.S. banks to invent new products.

Technology is similarly just a catalyst at times for fundamental forces already present.

People don't place their trust in government or company pension plans; they have to be self-reliant.

Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.

For every one of our failures, we had spreadsheets that looked awesome

Well, today people have to be self-reliant if they want a secure retirement income.

So I think instead of focusing on the competition, focus on the customer.