A brand is no longer what we tell the consumer it is - it is what consumers tell each other it is.

Thirty to 40 years ago, most financial decisions were fairly simple.

Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.

Mutual funds were created to make investing easy, so consumers wouldn't have to be burdened with picking individual stocks.

A brand is no longer what we tell the consumer it is - it is what consumers tell each other it is.

People don't place their trust in government or company pension plans; they have to be self-reliant.

We're still in the first minutes of the first day of the Internet revolution.