A brand is no longer what we tell the consumer it is - it is what consumers tell each other it is.
For every one of our failures, we had spreadsheets that looked awesome
The changing nature of money is only one facet of the financial services revolution.
So I think instead of focusing on the competition, focus on the customer.
Thirty to 40 years ago, most financial decisions were fairly simple.
Today more people believe in UFOs than believe that Social Security will take care of their retirement.