When you do not know what to do, relax and tell yourself that other portions of yourself do know; they will take over. Give yourself some rest. Remind yourself that in many ways you are a very successful person as you are. Success does not necessarily involve great intellect or great position or great wealth; it has to do with inner integrity. Remember that.

We can't rely on others to be our teachers anymorethe future belongs to individuals who decide to become great bosses (and teachers).

We believe what we want to believe, and once we believe something, it becomes a self-fulfilling truth.

In your system of reality you are learning what mental energy is, and how to use it. You do this by constantly transforming your thought and emotions into physical form. You are supposed to get a clear picture of your inner development by perceiving the exterior environment. What seems to be a perception, an objective concrete event independent from you, is instead the materialization of your own inner emotions, energy, and mental environment.

The best time to do great customer service is when a customer is upset.

Courage is the willingness to speak the truth about what you see and to own what you say.

Ideas that spread win. Ideas don't have to be selfish to win, in fact, it turns out that the more generous the interactions an idea produces, the more likely it is to spread.