If you speak up online and your ideas have currency, people are going to show up and want to connect with you. What we need more of are people with the guts and emotional labour to do this. The greatest shortage in today's society is an instinct to produce.

My problem with the search for the badge of real is that it trades your goals and your happiness for someone else's.

The organizations of the future are filled with smart, fast, flexible people on a mission

Gifts are not favors. If you expect something in return, it's not a gift.

The only purpose of customer service is to change feelings.

Fear is the workout we give ourselves imagining what will happen if things don't work out. . . . Worry is our effort to imagine every possible way to avoid the outcome that is causing us fear, and failing that, to survive the thing that we fear if it comes to fruition.

Your art is the act of taking personal responsibility, challenging the status quo, and changing people.