Sometimes, we're so focused on being consistent that we also lower the bar on amazing. After all, the thinking goes, if we can't be amazing all the time, better to reset the expectation to merely good. Which robs us of the ability to (sometimes) be amazing.

If you wait until you are ready, it is almost certainly too late.

Here's the fascinating part, call it the golden shoulder: We have no idea in advance who the great contributors are going to be. We know that there's a huge cohort of people struggling outside the boundaries of the curated, selected few, but we don't know who they are.

We are leaving the industrial economy and entering the connection economy.

You market when you hire and when you fire. You market when you call tech support, and you market every time you send a memo.

In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It's good for you.

A business owner is the boss, but it's a job, a place that is stable and profitable. An entrepreneur is an artist of sorts, throwing his/herself into impossible situations and seeking out problems that require heart and guts to solve. Both are fine, but choose.