Sometimes, we're so focused on being consistent that we also lower the bar on amazing. After all, the thinking goes, if we can't be amazing all the time, better to reset the expectation to merely good. Which robs us of the ability to (sometimes) be amazing.

You have to pay the price to be in the right place at the right time often enough that people tend to see you as the regular kind.

Viewing the web as a platform for generosity is very different than seeing an opportunity to turn it into an ATM machine.

It will take you less time and effort to do a thing the difficult way than it will to buy, try and discard all the shortcuts.

Don't save the canary. Fix the coal mine.

A brilliant author or businesswoman or senator or software engineer is brilliant only in tiny bursts. The rest of the time, they’re doing work that most any trained person could do.

In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It's good for you.