Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can't see it but it's happening, daily.
Seth GodinIf you're in the idea business, it doesn't matter where you're from. It matters if we care about the change you're making.
Seth GodinWhy do we value leadership, connection and grace? Because it's scarce, and that scacity creates value.
Seth Godin