You don't win an Olympic gold medal with a few weeks of intensive training.

More process, less innovation. More operations, less innovation. More management, less innovation. More entrepreneurs, more innovation.

If you've got the platform and the ability to make a difference, then this goes beyond 'should' and reaches the level of 'must.' You must make a difference or you squander the opportunity. Wasting the opportunity both degrades your own ability to contribute and, more urgently, takes something away from the rest of us.

Finding new ways, more clever ways to interrupt people doesn't work.

Quality is not an absolute measure. It doesn't mean 'deluxeness' or 'perfection'. It means keeping the promise the customer wants you to make.

Every great company, brand, career has been built in exactly the same way: bit by bit, step by step, little by little.

As you've probably discovered, great work makes us uncomfortable.