The largest enemy of change isn't 'no', it's 'not yet' - that is the easiest way to forestall change.

Be with the ones you love (and the ones that love you.) Ignore everyone else.

The rest of the world isn't nearly as important as the few who are here.

Traditional sales and marketing involves increasing market shares, which means selling as much of your product as you can to as many customers as possible. One-to-one marketing involves driving for a share of customer, which means ensuring that each individual customer who buys your product buys more product, buys only your brand, and is happy using your product instead of another to solve his problem. The true, current value of any one customer is a function of the customer's future purchases, across all the product lines, brands, and services offered by you.

Habits are where our lives and careers and bodies are made.

The combination of passion and art is what makes someone a linchpin.

Marketing isn't done by computers, it's done by people. And people who sense opportunity and have the confidence to be remarkable will always defeat defensive actions by people who have given up.